Response Support System (ERSS) is a unique project implemented nationwide by
The Ministry of Home Affairs, Govt of India with a view to establish a single
emergency number “112” and to provide assistance within the minimum time
requirement. 112 operational in Kerala
from 15.08.2019. The entire activities related to the project in the state is
monitored and supervised by Addl.Director General of Police(HQ), Police Head
Quarters and the Superintendent of Police,ICT is the Chairperson of the
Implementation Committee of the project.
statewide Control Room of the project known as State Emergency Response Center
is functioning at the Police Head Quarters, Thiruvananthapuram. An Officer in
the rank of DySP/ACP bears the charge of Office of the state Emergency Response Center. 112 service was inaugurated in Kerala by the honorable Chief Minister
of Kerala in 15th August 2019.
calls from the public to 112 are received at the state wide Control Room.The
calls received are then dispatched to the District Co ordination Centers.
Emergency Response Units along with Mobile
Data Terminals to provide emergency support to the people who are in any kind
of urgency. All the DCCs are equipped with modern infrastructural and technical
facilities to ensure that quick and efficient service is provided to the public.
The DCCs deliver the message to the police vehicle nearest to the point of
emergency, the entire activities can be monitored by the State Control Room.