Right to Service

The Kerala State Right to Service Act, 2012 came into force on the 1 November 2012 The Act provides for effective and time-bound redress of grievances of citizens, delivery of services to the public and for making government servants liable in case of default. The Bill provides two-tier appellate system to redress grievances. Section 5 of the Bill underlines the duty of the designated officer, who on receipt of an application for service, will provide it or reject the application within the time limit, The designated officer is liable to pay a fine not less than Rs. 500 and not more than Rs. 5,000 in case of breach of terms of the bill.

Section 3 of the Bill says every government department, Head of the department, local self-government institution and statutory body should, within six months of the commencement of the Act, notify the services that will be rendered by each of them and the designated officers for providing services and the stipulated time limit for doing so. The Bill lays down the procedures for filing appeals and the method of handling appeals by the first and second appellate authorities. The two appellate authorities will have the powers of civil court in matters of requiring production and inspection of documents, issuing summons for hearing the designated officer and the appellant and any other matter that may be prescribe

  

Sl No Service Activity Stipulated time Limit Designated Officer First Appellate Authority Second Appellate Authority
(1) (2) (3) (4) (5) (6)

1

Mike Sanction 3 days District Police Office Sub Divisional Police Offices DCP(Admin)/ DySP(Admin)/ AC(Admin)/ DySP/AC concerned District Police Chief Range IsGP

2

Procession Sanction(Wherever allowed and legal) 7 days within the District District Police Office DCP(Admin)/ DySP(Admin) / AC(Admin) District Police Chief Range IsGP

3

Passport Enquiry 20 days Sub Divisional Police Offices Special Branch Office in Cities/Districts AC/DySP(Special Branch Office in Cities/Districts) District Police Chief Range IsGP

4

Petition Enquiry 15 days from the date of receipt of application Police Station SHO Circle Inspector concerned AC/DySP concerned
      Women Cell CI Women Cell DySP/AC Crime Detachment  District Police Chief

5

Issuing receipt for receiving petition Same day Police Station SHO Circle Inspector concerned DySP/AC concerned
      Women Cell CI Women Cell DySP/AC Crime Detachment  District Police Chief

6

Copy of FIR Same day Police Station SHO Circle Inspector concerned DySP/AC concerned

7

Post Mortem Certificate 3 days from the date of receipt of PMC from the Medical authority Police Station SHO Circle Inspector concerned DySP/AC concerned

8

Police Clearance Certificate Enquiry report 15 days District Police Office District Police Chief Cities/Districts Range IsGP ADGP, Zone concerned

9

NOC for Arms & Explosive license 15 days  District Police Office Cities/Districts District Police Chief Cities/Districts Range IsGP ADGP, Zone concerned

10

Job Verification 15 days Special Branch Offices in Cities/Districts AC/DySP(Special Branch Office in Cities/Districts) District Police Chief Range IsGP

11

Foreigners Registration 7 days District Police Office District Police Chief Cities/Districts Range IsGP ADGP, Zone concerned

12

Releasing of vehicles taken into custody after completing formalities 3 days Police Station SHO Circle Inspector concerned DySP/AC concerned

13

Service of Summons and execution of warrants Before the posting date of the case Police Station sho Circle Inspector concerned DySP/AC concerned

14

Enquiry of petitions regarding atrocities on SC/ST 10 days from the date of receipt of the petition by the concerned officer SMS Units & DySP/AC in SDPOs DySp/AC concerned District Police Chief Range IsGP

 

Last updated on Monday 18th of May 2020 09:59:29 PM