- Public Information
- Guidelines To Public
- Crime Prevention Tips
Internet Banking Safety Tips
- Never respond to any email that requires you to confirm, upgrade, renew or validate your account details or card details, even if it appears to have come from your bank.
- Always check for the PADLOCK icon in the browser for secure transactions.
- Do not share your Login Password & OTP (online transaction password), with anyone for secure internet banking.
- Register for email alerts and mobile alerts, from your Bank to get to know well, about transactions or any changes happening in bank your account.
- Never reveal your Internet Banking passwords with others, even friends or family members. Do not reveal them to anybody, not even to Bank employee or internet cafe.
- Change your password frequently; make your password strong by using the set of numbers and symbols when creating your password.
- Always remember to log out, once you have completed an online session.
- Avoid financial transactions from cybercafe or shared computer, to avoid the fraud.
- Never leave the PC unattended when using Internet banking in a public place like your institution labs, cybercafe etc.
- If your log-in IDs or passwords appear automatically on the sign-in page of a secure website, you should disable the “Auto Complete” function to increase the security of your information.
Follow the instructions to disable the “Auto Complete” function:
If you are using a shared computer, you should clear your browser's cache and history after each session so that your account information is removed
Use an Internet browser that supports encryption
Reviewing your statements and reporting errors within the time periods set out in your account agreement
Setting a passcode on your mobile device for increased security to prevent unauthorized access to your one-time verification code when it is sent to you when you perform a sensitive transaction
Phishing - Phishing is a type of scheme that uses fraudulent email, web pages and text messages to gather personal, financial and sensitive information for the purpose of identity theft. Most commonly, users receive spam email (mass email messaging), text messages and pop-up windows that appear to come from legitimate businesses. People have been tricked by these deceptive solicitations into sharing passwords, social insurance, credit card and bank account numbers.
Use your hand or body to shield your PIN from onlookers when you are conducting transactions at a bank machine or at the (POS) point-of-sale.
Never let your debit or credit card out of your sight when conducting a transaction at the (POS) point-of-sale
Always remember to take your card and transaction record with you once your transaction is completed
Make certain your Internet shopping sites are secure. Look for secure transaction symbols when shopping online to ensure your account information is protected. Always log off from any site after you make a purchase. If you can’t log off, shut down your browser to prevent unauthorized access to your account information
Report a lost or stolen card at once. Immediately call your financial institution if your card is lost or stolen to reduce the chance that it will be used improperly. Immediate notice of lost or stolen cards will also limit your potential liability for unauthorized transactions.
- Open Internet Explorer and click "Tools" > "Internet Options" > "Content". Under "Auto Complete", click "Settings”.
- Uncheck "User names and passwords on forms" and click "Clear Passwords". Click "OK".
Safety Tips for using Debit/Credit Cards
- Do not share your card details to anyone.
- Do not share your OTP (One Time Password).
- Do not share your ATM Card Password.
- Do not download any Third Party Application related to any Online-payments.
- Use familiar website and trusted Application for Online-payments.
- Look out for HTTPS URL and padlock Symbol.
- Opt for your mobile phone data over public Wi-Fi.
- Do not reveal all details related to your card (Credit / Debit Card).
- Use Credit Card rather than Debit Card.
- Do not use public computer to do Online-Payments.
- Use a strong Password which includes alpha-numeric and special characters
- Monitor Your Transaction regularly.
- Memorize your PIN. Do not write it down anywhere and certainly on the card (Debit Card) itself.
- Change your PIN at regular interval.
- Do not undergo any transaction if you find any unusual device connected to swapping machine.
- At the time of entering password of your card (Debit / Credit Card) on swapping machine hide it while entering the password.
- Make sure you get alert messages from respective bank whenever you make any transaction.
- Keep your customer ID and PIN confidential.
- Make sure you press cancel button on swapping machine before you leave.
- Avoid writing your PIN number on any cash receipts / Bills.
Safety Tips for using Mobile Application
- Do not download Banking Application from unknown sources. Always prefer the application which goes with TRUSTED symbol.
- While using any Banking applications, make sure it generates OTP (One time Password) for every transactions you make.
- Recommended application provided by BANKING authorities are more reliable and secure.
- Secure your mobile phones with passcode to avoid any snooping of OTP (One time Password) by anybody.
- Keep the mobile and the banking application up to date.
- Make sure the application installed is taking/capturing your confidential data in any form.
- For any wrong use or mistakenly done transaction report directly to the authorities to stop the flow of money from your account.
- Certainly for any fraudulent transactions made should be brought to the BANKING authorities notice and later to be reported to Police for proper legal action.
- Reporting of any incidences can be done via Toll Free Numbers available from BANKS, or it can be done while dropping an email to the officials.
- Please do follow on the issues reported, if any action/refund is not being initiated then report the same to the nearest Police station or to Cyber Crime Cell.