Tourist Alert 9846 300 100

A large number of Tourists visit Kerala every year from various parts of India and abroad. The flow of Tourists is going up every year. Providing a sense of security to Tourists is one of the prime responsibilities of the Government, which will go a long way in improving the Tourism Sector and inflow of Tourists. One of the main problems that a Tourist in Kerala faces is "Whom to contact in the case of distress, and how to contact?".

Considering the above aspects, our proposal for the implementation of a new system namely Tourist Alert Service, aimed at promptly attending the calls of Tourists at different Tourist locations, has already been approved by the Government. The "Tourist Alert Service" will be an additional service fully dedicated to the Tourists and will also use the help of Highway Police Patrols/ Flying Squads operating round-the-clock. In this system, a telephone number 9846 300 100 will be publicised, and any Tourist can contact this number (to be manned by Police) and seek guidance/assistance, which will be promptly provided.

Police Station Security System

The Armed Sentry System in front of a Police Station with a Rifle, which has been continuing since the British Raj, was found to be outdated considering the present day situations. As part of an exercise to create a more humane and people friendly ambience in the Police Stations, the existing sentry with rifle was replaced by a Station Security Officer carrying a Pistol/Revolver. This was implemented in 56 Police Stations from November 2006 on an experimental basis. As the system was found to be a success, it was further implemented in 56 more Police Stations from 01/07/2007. At present, this system is successfully continuing in 112 Police Stations in Kerala. This was implemented as part of the Modernization in Government Programme (MGP) in the Police Force, a Programme supported by the Asian Development Bank. Within a year, it is proposed to extend this system to all the Police Stations in Kerala, excepting a few Police Stations which are classified as 'very vilnerable' to Extremist attacks.

Reception Counters in Police Stations

As part of the Modernization in Government Programme (MGP) in the Police Force, Reception Counters have been set up in selected 56 Police Stations in Kerala for the last two years. The public who visit the Police Stations to meet the Officers, to lodge complaints, for enquiring about the progress of the complaints/cases already registered, etc., are received by the Police personnel on duty at the Reception Counter. Public are getting necessary information, direction, assistance from these counters. The Reception Counter is manned by a Police Constable/Woman Police Constable. Sufficient number of chairs for the visitors, reading materials and drinking water, etc., are provided in the room where the Reception Counter is installed. The details of the visitors and their purpose of visit are being recorded in a Register kept in the Reception Counter. This system is getting a very good response from the Public, as they can approach the Police freely, without fear, to redress their grievances. This system will be introduced in all other Police Stations shortly.

Women desks in Police Stations

Women Desks have been set up in most of the Police Stations of the State, since February 2006, under the charge of Women Police personnel, with an aim to help Women and Children seeking Police help, which they can do without any fear or inhibitions. Cases of atrocities against Women and Children, and harassment of women at home, work places or in public places, come under the purview of the Women Desks. These have proved to be extremely successful.

The Womens Desk in a Police Station is under the control of a WHC/WPC who listens to the complaints patiently and sympathetically, and takes the matter to higher authorities wherever necessary. The Women Desk also provides adequate and proper information to the Women and Children approaching them on various issues relating to the Police work. The Womens Desk is functioning during daytime ie. from 8 AM to 6 PM on all days. This system has been found to be a great success in redressing the grievances of the needy Women and Children.

Crime Stopper Cell 1090

This system was introduced in the Kerala Police in 1998 and the same is functioning very successfully in all Police Districts. The working system of the Crime Stopper is as follows.

One Telephone Number is earmarked for the Crime Stopper System in each District and this telephone Number is made known to the Public through wide publicity.

Any citizen coming to know of thedesigns of anybody to commit a crime or having information that a crime is being committed or having information that a wanted criminal is at large or having any other information which is of use to the Police from the Law & Order point of view, including information on Extremists and Terrorists, etc, would be encouraged to give the information through the above mentioned telephone.

This Telephone is manned round-the-clock by Police Personnel designated by the Supdt. of Police.

No person who gives information by a telephone call to this number can be compelled to reveal his name and address.

All persons calling at this number and giving information are assigned a Code No. which is communicated to him then and there, and if such person calls a few days later, citing the Code No., the substance of the action taken (except for matters which require secrecy and confidentiality) is to be communicated to him orally.

For storing the information, giving the information, and for keeping a permanent record, suitable Computer programmes have been devised, and a Computer is used for the purpose.

As soon as the information is received, the substance of the information is entered in the Computer/Register and a Note made out regarding the information, and such information will be forwarded for verification to the appropriate authority, as decided by the Supdt. of Police.

The Supdt. of Police obtains expeditious verification reports from the authority to which the information was communicated, and the substance of such verification is entered into the Register/Computer, with the Code No. of the informant.

The identity of the informant is kept secret unless the informant is willing to himself come forward and reveal his identity - This is the best part of the System.

This system is getting a very good response from the Public, by which a lot of criminal activities are being prevented, cases detected and a number of criminals arrested.

e-Governance initiatives in Kerala Police

As part of E-Governance Project in Kerala Police, Police Department has been included along with major Departments in so-called "Mission Mode Project" (incidentally, there were only 17 Departments covered, initially approved by the Government of India) to bring the benefit of Information Technology to the Policing and the functioning of the Police Department. A systematic and comprehensive Computerization Programme has been chalked out for all the Units of the Police Department, except Police Stations which are covered in the CIPA Project of Government of India. In the E-Governance Plan in the Police Department, Computerization of Armed Police Battalion, District Armed Reserves, Railway Police, Crime Branch, State Special Branch, Technical Units, Training Institutions and also the Police Headquarters have been covered. A Detailed Project Report (DPR) has been prepared by M/s. Tata Consultancy Services (TCS) and Government of India has now agreed to run the Pilot Project in the Police Department for which 13 Modules have been suggested by the Kerala Police. As part of the Project, there will be ultimately Wireless Connectivity of all the Police Stations and all the Police Offices; and Police Data will be stored as back-up in the State Data Center. This will be an unique Project in the Country.

Railway Courier Service

In Kerala Police, a Railway Courier Service started functioning from 1984 onwards, with a view to collect and distribute mails (Tapals/Daks) from Police Headquarters to various Districts and from the Districts to the concerned places and Police Headquarters. A Railway Police Constable detailed for the Courier Service Duty collects the Dak from Police Headquarters every day evening and travels in the evening train from Thiruvananthapuram to Kasaragod (south to north) passing through all the districts. He hands over all the Dak to the Policemen who are waiting at the Railway Stations of each District and collects the Dak from them, for other destinations from South to North. Similarly, another Railway Police Constable starts simultaneously from Kasaragod by the evening train, and moves from North to South, similarly collecting/delivering Dak en route. Courier Rooms are functioning at all the Railway Stations in the State, under the GRP, where the Daks are sorted and bundled. This system has been found to be a great success and Dak can be distributed to all the Units and destinations and vice versa, timely, promptly and effectively at a very low cost, since the Railway Police Constables travel on Duty passes.


Kerala follows an unique System of Recruitment, so far as Recruitment of the Sub Inspectors (Local, Armed Reserve, and APBn) and the Police Constables (except Technical/Semi-technical Categories like, Drivers, Band PCs, Carpenter PCs, etc). According to the Recruitment Methodology, the SIs in all the three Categories are recruited by the Kerala Public Service Commission (KPSC). In the case of Constables also, the recruitment is also done by the the KPSC, and that too, only for the AP Bns.

In the case of Police Constables, the vacancies are reported to the Kerala Public Service Commission from the Armed Police Battalions, and in the case of Sub Inspectors, from the Police Headquarters. On the basis of the same, the KPSC on notification, receives applications from qualified candidates and selects them through competitive written test, physical test and interview. In the case of Police Constables, only written test and Physical Test are carried out. The candidates are appointed on the basis of rank lists prepared by the Public Service Commission.

  1. The Police Constables of the Armed Reserve in each District are filled by the transfer from the respective feeder Battalions based on Options and Seniority. Again, the Police Constables of Armed Reserve will be transferred to the Local Police, based on the same criteria, in due course.
  2. This practice is helpful in keeping the Battalions manned by younger and energetic Constables, and the Armed Reserve and Local with more matured and experienced Police Personnel.

  3. Sub Inspector of Police
  4. Direct Recruitment is only to three categories in Kerala Police

    1. General Executive (SI, Local Police)
    2. 50% of the vacancies are filled by promotion from among ASIs of General Executive by the DPB. The remaining 50% is by direct recruitment through the Kerala Public Service Commission, out of which 10% is reserved for qualified Police personnel and 10% for qualified Ministerial Staff of the Police Department.

    3. Armed Reserve (SI, Armed Reserve) – (RSI)
    4. 50% of the posts are filled up by direct recruitment and 50% by promotion. The rules of recruitment of Sub Inspector of Police, General Executive, are applicable to Armed Reserve Sub Inspectors also.

    5. Armed Police Battalion (SI, AP Battalion) – (APSI)
    6. 25% of direct recruitment through Public Service Commission of which 10% are reserved for PCs/HCs. The rest will be filled up by promotion.

Last updated on 04-01-2018